Return and Refund Policy
Dissatisfaction with the Product
If your experience with the product did not meet your expectations or if for any reason it did not meet your needs, we offer the possibility to request a return for a refund within 7 calendar days or an exchange for a store credit within 30 calendar days after receipt. In this process, it is essential that the product is in its original packaging, without any signs of use, and with all items and accessories intact.
Important: Personalized items, such as those with names, numbers, sponsorships, or championship patches applied, are not eligible for exchange or cancellation due to the customization of the product. In case of defects in the product or personalization of personalized items, please contact us via email:
Additionally, we emphasize that in situations of purchase regret, for the approval of the request in our exchange and return system, the customer must attach clear photos of the product, showing that it is unused and still with the original tags.
Incorrect Order
If you received a product different from the one purchased on our website or missing an accessory, please contact us via email:
This request must be made within 7 (seven) calendar days after receipt of the product.
To prove the error, we ask that the customer carry out the exchange procedure through WhatsApp. We will analyze the photograph and, if the error is confirmed, we will initiate the exchange procedure at no additional cost to the customer. In case of size error, it is important to also photograph the tag.
Attention: The measurements provided on the product page on our website are approximate and may vary from one product to another. This variation can be up to 3 centimeters more or less.
Defective Product Received
If after use the product shows any manufacturing defect, you will have 30 (thirty) calendar days after delivery to request an exchange or return.
To prove the defect, we ask that the customer carry out the exchange procedure through our email: tunedgaragecontact@gmail.com. We will analyze the photograph and, if the defect is confirmed, we will initiate the exchange procedure at no additional cost to the customer.
Attention: If the defect was caused by problems in use or misuse, we will not make the exchange.
Conditions for Exchange and Return
For the exchange or return to be made, the product must meet the following requirements:
- No signs of use, stains, dirt, or sweat;
- Preserve the internal packaging and original tags attached to the item;
- Respect the following deadlines: 30 (thirty) calendar days in case of dissatisfaction or 7 (seven) calendar days in cases of order error, product defect, or purchase regret, counted from the date of receipt of the merchandise.
It is not possible to exchange or cancel personalized items (with name, number, sponsorship, or championship patch applied) due to product customization. If your personalized item has a defect in the product or personalization, contact us via email: tunedgaragecontact@gmail.com.
It is also not allowed to exchange individual parts that make up product kits, such as tracksuits, uniform kits, and children's sets; only the exchange of all items that make up the kit is allowed.
Products sent for exchange undergo an analysis, which has a period of up to 5 (five) business days for verification. If no irregularities are detected, the exchange is authorized and will follow the request previously made through email: tunedgaragecontact@gmail.com.
Products that do not meet the above requirements will not be accepted and will automatically be returned to the original address without prior communication.
If your experience with the product did not meet your expectations or if for any reason it did not meet your needs, we offer the possibility to request a return for a refund within 7 calendar days or an exchange for a store credit within 30 calendar days after receipt. In this process, it is essential that the product is in its original packaging, without any signs of use, and with all items and accessories intact.
Important: Personalized items, such as those with names, numbers, sponsorships, or championship patches applied, are not eligible for exchange or cancellation due to the customization of the product. In case of defects in the product or personalization of personalized items, please contact us via email:
tunedgaragecontact@gmail.com.
Additionally, we emphasize that in situations of purchase regret, for the approval of the request in our exchange and return system, the customer must attach clear photos of the product, showing that it is unused and still with the original tags.
Incorrect Order
If you received a product different from the one purchased on our website or missing an accessory, please contact us via email:
tunedgaragecontact@gmail.com.
To prove the error, we ask that the customer carry out the exchange procedure through WhatsApp. We will analyze the photograph and, if the error is confirmed, we will initiate the exchange procedure at no additional cost to the customer. In case of size error, it is important to also photograph the tag.
Attention: The measurements provided on the product page on our website are approximate and may vary from one product to another. This variation can be up to 3 centimeters more or less.
Defective Product Received
If after use the product shows any manufacturing defect, you will have 30 (thirty) calendar days after delivery to request an exchange or return.
To prove the defect, we ask that the customer carry out the exchange procedure through our email: tunedgaragecontact@gmail.com. We will analyze the photograph and, if the defect is confirmed, we will initiate the exchange procedure at no additional cost to the customer.
Attention: If the defect was caused by problems in use or misuse, we will not make the exchange.
Conditions for Exchange and Return
For the exchange or return to be made, the product must meet the following requirements:
- No signs of use, stains, dirt, or sweat;
- Preserve the internal packaging and original tags attached to the item;
- Respect the following deadlines: 30 (thirty) calendar days in case of dissatisfaction or 7 (seven) calendar days in cases of order error, product defect, or purchase regret, counted from the date of receipt of the merchandise.
It is not possible to exchange or cancel personalized items (with name, number, sponsorship, or championship patch applied) due to product customization. If your personalized item has a defect in the product or personalization, contact us via email: tunedgaragecontact@gmail.com.
It is also not allowed to exchange individual parts that make up product kits, such as tracksuits, uniform kits, and children's sets; only the exchange of all items that make up the kit is allowed.
Products sent for exchange undergo an analysis, which has a period of up to 5 (five) business days for verification. If no irregularities are detected, the exchange is authorized and will follow the request previously made through email: tunedgaragecontact@gmail.com.
Products that do not meet the above requirements will not be accepted and will automatically be returned to the original address without prior communication.